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FAQ

What should I to bring to the first physiotherapy appointment?

There are a few important things to bring to your first physiotherapy visit. If you have private health insurance coverage, please remember to bring the card containing your plan and ID number. If have a doctor’s referral for physiotherapy, please bring that as well.

If you were injured in a car accident or motor vehicle accident (MVA), please bring the following information – name of car insurance company, adjuster’s name and telephone number, claim number, and policy number.

If you were injured at work, please bring the following information – claim number, case manager’s name and telephone number.

Remember to dress appropriately for your physiotherapy visits. If you have a lower body injury (ie. hip, knee, foot/ankle), please bring a pair of shorts. If you have an upper body injury (ie. back, shoulder, neck), please bring a T-shirt.

Do I need a doctor's referral for physiotherapy?

You do not need a doctor’s referral in order to receive physiotherapy treatment.

 

However, if you have an extended health plan and want to claim the cost of the treatment, please review your plan as it may require a doctor's note for physiotherapy. If you are not sure whether your plan requires a doctor's note, please call your insurance provider ahead of your appointment to verify whether a doctor’s note is required.

How does the billing and payment process work?

There are two ways that the payment process works.

 

You may pay the physiotherapist directly. In that case, she will provide you with an invoice. If you have an extended health plan, you can submit that invoice to your insurance company yourself. Credit cards, cash and cheques are accepted. Debit cards are not currently accepted at the clinic.

 

You can also request to have the physiotherapist submit the invoice on your behalf to your insurance company. This is available if you have insurance coverage with one of the following insurance companies:

Chamber of Commerce Group Insurance
CINUP
Cowan
Desjardins Insurance 
First Canadian
Great-West Life  

Green Shield Canada
Industrial Alliance
Johnson Inc.  
Johnston Group Inc. 
Manulife Financial
Maximum Benefit
Sun Life Financial

 

Please remember that if your extended health plan covers only a portion of the regular physiotherapy fees, you will be responsible for the remainder of the cost.

Who will see me during my physiotherapy sessions?

You will be seen only by the physiotherapist herself, Aleksandra Nenadic. Aleksandra focuses on one-on-one treatments with her patients for the entire duration of the appointment.  

How long does each appointment last?

The first physiotherapy visit is always between 60 and 75 minutes. The first visit lasts longer than follow up visits because the physiotherapist has to assess you and then provide treatment.

 

Follow up visits vary depending on the condition(s) being treated. They can last 30, 45 or 60 minutes. The physiotherapist will notify you how long your next visit will last based on the amount of time required to treat your condition.

Are you accessible by public transit?

Yes, you can get to the clinic with the 501 streetcar/bus. Exit at the Legion Road stop, and walk westbound for 2 minutes to 2275 Lakeshore Blvd.

Is there parking at the clinic?

Yes, parking is available for clients behind the building. Parking is free. To access the parking lot, turn into the passage way beside Market Express Rabba and drive to the back of the building.

CALL/TEXT NOW: 647-335-3450